Author: Gathoni Millicent Nyokabi
Kenyatta University,
P.O.BOX 43844001000, Nairobi
Author Email: gathonimillie@gmail.com
Abstract:
Small and medium-sized enterprises (SME’s) are commercial entities that operate in cooperation with formal and informal sections cutting on all economic segments. They have immensely contributed to the economic growth, social structure and prolific source of employment in Kenya. The Inclusion of E-commerce has consequently become a re-known term in business and industry, especially over the last decade. ICT creates a platform that provides for the efficient running of companies and disseminating global users at profound speeds and relatively cheap means. However, its application to SME’s has been scanty and short of depth. The general objective was to determine the effect of ICT agility and the performance of E-commerce SME’s in Kiambu County. A sample of 503 E-Commerce SME’s was identified in Kiambu County. The study narrowed down to 50 E-Commerce SME’s selected through stratified random sampling. The data collection method was the semi-structured questionnaires distributed to various E-Commerce SMEs serving in the region. The drop and pick up later form was employed in the questionnaire distribution. Descriptive and inferential statistics were employed to examine the data. Descriptive included the percentages, mean and standard deviation, while inferential involved linear regression. Analysis was done using qualitative data and procedure of context analysis, and inferences realized thereof. Findings revealed that an increase in Service Delivery, Infrastructure, Innovation, and government policy increased E-commerce SME performance. Therefore, this study has demonstrated that for ICT agility to be quick-paced, service delivery must be enhanced, better ICT infrastructure, more advanced ICT innovation and finally enhanced government support.
Keywords: ICT agility, E-Commerce SME’s, Performance of SME’s, Government Policy, ICT infrastructure, ICT Innovation, ICT in service delivery
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Suggested Citation
Gathoni, M. N. (2021). Information and communication technology agility and performance of electronic-commerce small and medium-sized enterprises in Kiambu County, Kenya. African Research Journal of Education and Social Sciences, 8(2), 38-49. Available online at http://arjess.org/social-sciences-research/information-and-communication-technology-agility-and-performance-of-electronic-commerce-small-and-medium-sized-enterprises-in-kiambu-county-kenya.pdf
